Privacy
SMARTER BUSINESS PROCESSES respects your privacy and where applicable, is committed to processing your data in accordance with the relevant legislation. Our Privacy Policy is published on our website. By using an application or service, or by purchasing, installing or using any of our products, you are consenting to the practices as described in our Privacy Policy.
SMARTER BUSINESS PROCESSES will:
(i) only process personal data in relation to which the Customer is the data controller in accordance with written instructions from or on behalf of that Customer, unless EU or EU Member State law to which smarter business processes is subject requires other processing of that personal data, in which case SMARTER BUSINESS PROCESSES will inform the Customer (unless that law prohibits SMARTER BUSINESS PROCESSES from doing so on important grounds of public interest);
(ii) not process that personal data for any purpose other than for the performance of SMARTER BUSINESS PROCESSES’ obligations under this Contract;
(iii) ensure that appropriate technical and organisational measures are taken to avoid unauthorised or unlawful processing of that data and against loss or destruction of, or damage to, that personal data;
(iv) ensure all of SMARTER BUSINESS PROCESSES’ employees, agents and contractors who will have access to that personal data have committed themselves to confidentiality or are otherwise under an appropriate obligation of confidentiality;
(v) not, by any act or omission, place the Customer in breach of the European Data Protection Legislation;
(vi) inform the Customer promptly and without undue delay of any data protection breaches or unauthorised or unlawful processing, loss, or destruction of, or damage to, that personal data;
(vii) obtain prior consent to engage any third party subcontractor to process that personal data on behalf of the Customer, and ensure such third-party subcontractor only uses and accesses that data in accordance with the terms of the Contract;
(viii) taking into account the nature of the processing, assist the Customer by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Customer’s obligations under the European Data Protection Legislation to respond to requests for exercising the data subject’s rights;
(ix) assist the Customer in ensuring compliance with any applicable obligations under the European Data Protection Legislation related to security; breach notification; data protection impact assessments and prior consultation with the supervisory authorities, taking into account the nature of processing and the information available to SMARTER BUSINESS PROCESSES;
(x) at the choice of the Customer, delete or return all the personal data to Customer after the end of the provision of the Services, and delete existing copies unless prohibited from doing so by applicable EU or EU member state law;
(xi) as from 25 May 2018, make available to the Customer all information necessary to demonstrate SMARTER BUSINESS PROCESSES’s compliance with the obligations imposed by the Contract in respect of the personal data and allow for and contribute to audits, including inspections, conducted by Customer or another auditor mandated by Customer; and
(xii) not process, or cause to be processed, that personal data outside the European Economic Area unless SMARTER BUSINESS PROCESSES adopts a compliance solution that achieves compliance with the terms of Article 25 of the Directive or Article 44 of the GDPR (as applicable).
Terms
The standards we work to are those that are widely in place around the world, we list them below for clarity and ask you to accept them, as our terms and conditions of working together.
1. Firstly the success of our client projects is our passion and key driving factor in what we do and how we work. Our aim is to deliver such a good result that the client will volunteer a good testimonial and we will seek your permission at the end.
2. Wherever possible we agree the Scope of Works (SoW) in advance and agree a suitable budget resulting in a quotation, which we will adhere to, providing the scope doesn’t change. N.B. Some amount of minor “Scope Creep” is expected within limits.
3. When there is a journey of discovery that will define the Scope as the journey evolves, we work closely with the client to update estimates and budgets usually charging by the hour or day commonly known as Time and Materials (T&M). If at any point you are concerned about budget or progress, please alert your consultant immediately so your concerns can be properly addressed.
4. We provide a warranty for our work, which means if a workflow or function fails as a result of our workmanship, we will fix it free of charge.
5. The integrity, quality and security of the client data we work with, in designing our solutions, is our highest priority in the turbulent world we live, so there will be times when we alert clients to risks they may be taking by “Sharing too much” and recommend actions necessary to avoid “data corruption” or “leakage” especially important where it may compromise our work together. We do expect a positive and timely client response to such recommendations.
6. Confidential Information provided by our Clients in Oral, Written or Digital formats will remain confidential under this agreement.
7. Working remotely most of the time, it is important that our clients appoint a lead person to work with us who will introduce colleagues to us as relevant and take responsibility for information dissemination internally as appropriate.
8. Cancellation of scheduled Conference Calls - In fairness to ourselves and other clients, we require 24 hours notice for cancellation of scheduled conference calls otherwise we reserve the right to invoice time reserved for you but not utilised.
9. For new clients we seek an initial upfront payment of half the expected cost, with remains paid upon completion. For longer term work, we invoice at each month end for settlement within 14 days, taking payment in the full range of choices in most currencies. Any prepaid fees not consumed within 3 months will expire and be lost.
10. When reselling 3rd party licenses to you, we refer you to their own Terms and conditions on their websites.
11. TERMINATION Where the contract relates to ongoing consultancy work, the contract can be terminated with 1 month’s notice in either direction. In respect of an AppSheet or Smartsheet ongoing support agreement, 3 months’ notice is required.
12. Should a client wish to offer direct employment to our workers, we can see the attraction, but we will invoice them with a Finders Fee of 50% of their first year’s expected income as a deterrent because we like our team as it is.
13. English law will govern the contract between you and us. Any questions please email us info@smarterbusinessproceses.com
Data Protection Registration Z8388201
UK Register of Learning Providers Reg No 10024736
Vat Number GB 789 0715 84
Company Registered in England and Wales Reg No 4719416